resolved
I have been trying to setup a router I have acquired. I have made the connections as per the instruction manual. I can ping the router from the pc, but cannot connect to the internet. My old router can connect when I plug it back in. The lights on the new router indicate it is functioning correctly. The internet connection is continuous with no password or login, any ideas?
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Posted 1 year ago #
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As a rule of thumb, if it is new kit, make the retailer do their job and get tem to talk you through it or otherwise take the product back with your laptop to the shop and ask for either (a) them to sort it out or (b) a refund. They should help you.
If you need to sort it out yourself, I am afraid that has a lot of 'ifs' and 'buts' associated with it. It depends upon your computer operating system and the make/model of your router.
There seems to be a few problems with Vista computers and some routers. This is often to do with security settings. So, as a first guess, if you can disable these and then see if it works you might get somewhere. After that you can try putting the security back in place bit by bit util you have both a working and secure connection.
Before you change anything, make sure you have your wireless password noted somewhere (In my case it's 128-bit WEP so it's a long password to remember).
I would need t take a direct look at this. Give me a call on 07017 343434 and I will try to talk you through it or arrange a home visit.
Posted 1 year ago # -
Bit of a late update on this.
Following a home visit, I found that it is always the obvious things that you miss. A router will run a network in your home and provide each computer with a link to the internet via your ISP. It will also operate as a firewall - a protective barrier between your computer and the big bad bits of the world wide web
But to get it to connect to the internet, you have to tell it who your ISP is and then provide it with a password to 'route' through your ISP and onto the internet. So once you plug your router into your web connection, you then access its control panel (bunch of numbers called an IP address in a browser) and fill that control panel with bits of information your ISP will tell you.
It is relatively straightforward to do yourself. You can follow the instructions, but like all these thing it involved a bit of stupid jargon, some silly acronyms and abbreviations and a few confusing choices in the process. However, since your ISP is about to make £x per month out of you for the foreseeable future, for doing nothing, I suggest you phone them up and make them do at least a little work for their money. Call them, tell them you want them to talk you through setting up your router. Once they have verified that it is you they are talking to, you will actually find them very helpful. If they are not, change ISP.
Posted 1 year ago #
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